FAQs

Q - Do you sell your products via retailers?

A – No, we are online only. Your order drops onto your doormat in our letterbox-friendly packaging as often as you want to make your life simpler. This also lets us focus on giving our customers the best quality products for the best price.

Q – Why don't you offer male and female models of your razor?

A – Because whether you’re shaving chins, legs, pits (or bits), you want smooth and you want your blades (and your razor) to last. Gender is simply marketing and it’s irrelevant to the design.

Q – What if I want to pause my subscription?

A - No problem. We will e-mail you a few days before your refill order is due to ship so if you use less blades than you expect to (or decide to go hairier for a bit) you can just delay the refill until you need it. 

Q – What if I want to cancel my subscription?

A - You won't want to, but no problem if you do. There is no ongoing commitment or minimum term and you can cancel any time by logging into the “My Account” section of the website.

Q – Do I need a subscription to use your razors or other products?

A – No. We offer the subscription to make your life easier. If you prefer to buy your shaving products or skincare supplies when you want to, then you can purchase through our shop and have delivered with free P&P straight through your letterbox.

Q – Do your blades have a coloured strip that fades to tell me when to change the blade?

A – No. We know this ain’t your first rodeo and that you are the best judge of when the blades are no longer sharp enough for you. 

Q - Do you charge for postage and packing?

A - P&P is always free for Razor packs and blades. For skin and haircare products, P&P is free if your total order is £15 or over. 

Q - What is the catch with your No Quibble Guarantee?

A - No catch. We want our customers to love their brighter shave, and if you don't then let us know and we'll refund your order in full, right away.

Q - What if there's a problem with my brighter razor or it is damaged?

A - No problem. Drop us a mail with your details and we'll replace it free of charge.

 

If you have any other questions, please get in touch via social or the "contact us"link or drop us a line at brighter@brightershaving.co.ukand we’ll get back to you.